Customer Support Executive
Job description
About CAMB.AI:
CAMB.AI is the world’s most advanced AI speech synthesis and translation company. We’re enabling large media enterprises, sports leagues like Australian Open, Major League Soccer, movie production companies and top creators to transform their stories, videos and live streams into every language imaginable. With an R&D team hailing from Carnegie Mellon, Interspeech-published researchers, Apple, and Amazon, CAMB.AI has created proprietary models MARS and BOLI that enable applications like livestream AI dubbing to flagship products like DubStudio, which are currently being used by 100s of enterprises across the world for hyper-realistic any-to-any dubbing.
Role Overview:
We are looking for a Customer Support Executive who will play a key role in ensuring our customers receive quick, accurate, and friendly support via chat. You will be the face of CAMB.AI, helping to solve customer issues and provide a seamless experience for users across different geographies.
Responsibilities
Key Responsibilities:
- Provide real-time chat support to customers, addressing their queries, issues, and feedback efficiently and professionally.
- Troubleshoot technical problems and escalate issues to relevant teams as needed.
- Maintain a deep understanding of CAMB.AI’s products and services to provide accurate and timely information to customers.
- Manage multiple conversations simultaneously, ensuring quick response times and excellent customer satisfaction.
- Maintain detailed records of customer interactions and ensure follow-up where required.
- Collaborate with cross-functional teams to resolve customer issues and continuously improve the support experience.
- Provide feedback and suggestions for improving customer support processes.
Requirements:
- Proficiency in English (both written and spoken) is mandatory.
- Experience in a chat support or customer service role is preferred with 1-2 years experience.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment while maintaining attention to detail.
- Comfortable using customer support software and tools.
Nice to Have:
- Proficiency in additional languages such as Hindi, Arabic, or a European language (e.g., French, German, Spanish).
Apply for this position
We’ve got an ambitious road ahead. Join our team and help us shape the future of content and media.
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