Privacy Policy

We are Camb.ai and we are committed to ensuring that the privacy of our clients, visitors, and other users of our services operated by us or by our affiliates or licensees is always respected. We hope that you will be reading this Privacy Policy carefully. By using the Website (defined below), you consent to the collection, use, and disclosure of your information in accordance with the Policy.

If you have any questions, feel free to contact us using the contact information below.  

INTRODUCTION

• In this Privacy Policy, “Camb.ai”, “we”, or “us” refers to Ento.ai FZ LLC. and its affiliates, successors and assigns. This Privacy Policy (also referred to as “Policy”) applies to all Camb.ai users, including unregistered visitors, registered users, and organizations/entities with licensed access to Camb.ai (collectively, “Users”, “you”, or “your”), and to all Camb.ai services, including our website, platform, any web, mobile or desktop application, and related services (“Services”). “Website” shall include all our web/mobile applications, platforms and browser extensions.
• The protection and security of your Personal Information and Usage Information (eachas defined below) is one of our top priorities. This Privacy Policy discloses and explains how we collect, use, share, and protect Personal Information, Usage Information, or any other information about you. We also provide information regarding how you can access and update your Personal Information and make certain choices about how your Personal Information is used by us. This Privacy Policy also applies to information we collect by other means (including offline) or from other sources.
• This Privacy Policy explains what information of yours will be collected by Camb.ai when you access the Website, how the information will be used, and how you can control the collection, correction, and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. The use of information collected through our Services shall be limited to the purposes under this Privacy Policy.

DEFINITIONS

For the purpose of this Policy, the following definitions shall be referred to:

• “Personal Information” shall mean any information that is collected that can be used to identify you such as your name, address, company address, company email address, phone number, or any other such information that can be used to identify you;
• “Cookies” shall mean the text files that we may place in your computer browser to store your preferences. Cookies are used to record various aspects of your visit and assist us in providing you with uninterrupted products or services. One of the primary purposes of cookies is to store your preferences and other information on your computer in order to save you time by eliminating the need to repeatedly enter the same information and to display your personalized content.
• “Usage Information” shall mean browser type, device type, operating system, application version, the page served, the time, the preceding page views, and your use of features or applications on the website. This information helps us keep our website bug-free, fresh and interesting to our visitors and allows us to tailor content to a visitor’s interests.

INFORMATION COLLECTION BY CAMB.AI

Data Controller:

Camb.ai controls, collects, owns, and directs the use of the Personal Information and Usage Information on its Website and during the course of usage of its Services by you, and Camb.ai shall be regarded as the data controller for the purpose of such collection. For any queries regarding this Privacy Policy and the collection and use of data collected or used under this Privacy Policy, Camb.ai can be contacted by mail at info@camb.ai

Legal basis for collection and processing of Personal/Usage Information:

The legal basis for the collection and usage of any information, including Personal Information by Camb.ai including the personal information is through

• your consent at the time of providing the personal information; 
• where it is in our legitimate interests to do so and not overridden by your rights (for example, in some cases for direct marketing, fraud prevention, network and information systems security, responding to your communications, the operation of networks of groups by the network administrators, and improving our Website) and
•  your agreement with us for availing any of the Services. 

In some cases, we may also have a legal obligation to collect and use information about you, or may otherwise need the information to protect your vital interests or those of another person. Also, we want to assure you that no information shall be collected or used by Camb.ai that is illegal or that lacks any legal basis.

Basic Information

Camb.ai may ask you to provide certain categories of information such as Personal Information when you access the Website or avail the Services, in order to provide you with the relevant information requested.

Additionally, we may collect this information through various forms and in various places through the Website, including when you first register with us, when you create a transaction when you contact us or interact with us, or when you update your information.

Additional Information (includes Cookie Policy):

1. Cookies:
   Camb.ai may use the standard “cookie” browser application feature to collect and understand website usability trends. However, no personal information identifying the user is collected nor any data capture mechanism is employed. The user may change browser settings to accept or reject cookies on personal preference. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify the browser setting to decline cookies if you so prefer. If you choose to decline cookies, you may not be able to sign in or use other interactive features of the Website that may depend on cookies. If you choose to accept cookies, you also have the ability to later delete cookies that you have accepted. If you choose to delete cookies, any settings and preferences controlled by those cookies, including advertising preferences, will be deleted and may need to be recreated. We process and keep all data for our own use and, if you wish to rom tracking by Camb.ai you can do so at [insert hyperlink for opting out].
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2. Types of Cookies We Use:
   A. Google Analytics: These cookies enable us to collect anonymous data about website usage and visitor interactions, helping us understand and improve the user experience.
   B. Customer.io: We utilize cookies from Customer.io to track product usage and engage with our customers effectively.
   C. Sentry: Cookies from Sentry provide detailed analytics on user sessions, assisting us in improving website performance and user experience.
   D. Hotjar: These cookies enable session tracking on our website, aiding in the analysis and enhancement of user experience.
   E. Advertising Cookies: We use cookies from LinkedIn, Meta, X.com, Google Ads, and Adroll for advertising purposes, allowing us to display targeted advertisements based on user interests and behavior.
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3. Information Collected Automatically:
   In addition to any Personal Information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you access the Website (“Usage Information”, as also defined above). This Usage Information may include your Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Sites, the date and time of your visit, information about the links you click, the pages you view, the general manner in which you navigate the Sites, and other standard server log information.  We may also collect certain location information when you use our Sites, such as your computer’s IP address, your mobile device’s GPS signal, or information about nearby Wi-Fi access points and cell towers. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information with your Personal Information, we will treat it as Personal Information and the conditions relating to Personal Information under this Privacy Policy will be followed.
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4. Information Third Parties Provide About You:
   We may, from time to time, supplement the information we collect about you through our Website outside records from third parties obtained rightfully in order to enhance our ability to serve you, to tailor our content for you and to offer you opportunities to use such of our products or services that we believe may be of interest to you. We may combine the information we receive from such third-party sources with information we collect through the Website or through independent research conducted by Camb.ai, with your consent. In these cases, we will apply this Privacy Policy to any Personal Information received, unless otherwise provided. We may collect and use such information received from third parties for legitimate commercial purposes or to enter into contractual obligations with you or to fulfill certain contractual obligations or where you have requested third parties to provide information about yourself to us.
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5. Please note that disabling certain cookies may impact your experience on our website, such as limiting access to specific features or personalized content. Please be aware that third-party services may also use cookies, over which we have no control. We recommend reviewing the respective privacy policies of these third parties for information on their cookie usage.
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6. We may periodically update our cookie policy to reflect changes in our practices and legal requirements. We encourage you to review this policy regularly for any updates.

Processing of Data:

Camb.ai may also process any Personal Information or Usage Information collected from you for legitimate commercial purposes including to provide you with the requisite information requested. A list of uses of the Personal Information and Usage Information collected is provided in Section 3 of this Policy (Use of Information Collected).

Camb.ai implements appropriate technical and organizational measures to ensure a level of security appropriate to the risk of our processing of information about individuals such as (i) only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymized basis wherever possible; (ii) using secure servers to store your information; (iii) verifying the identity of any individual who requests access to information prior to granting them access to information; and (iv) using Secure Sockets Layer (SSL) software or other similar encryption technologies to encrypt any payment transactions you make on or via our website.

Right of a user in relation to Personal Information:

Any user who has submitted Personal Information on the Website has the right to (i) access, correct, delete such Personal Information subject to us successfully verifying your identity; (ii) object to us processing your Personal Information on legitimate grounds; (iii) to withdraw your consent to our use of your information at any time where we rely on your consent to use or process that information; (iv) opting out of receiving any promotional or marketing material by clicking on the “Unsubscribe” button or by sending an email to info@camb.ai. (Please note that if you withdraw your consent, this will not affect the lawfulness of our use and processing of your information on the basis of your consent before the point in time when you withdraw your consent); (v) right to have the Personal Information transferred to another data controller; and (vi) lodge a complaint with a supervisory authority, of an alleged infringement of applicable data protection laws. Any request received by us by the user in relation to the aforesaid shall be acknowledged by us within seventy-two (72) business hours.
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USE OF INFORMATION COLLECTED

Business Purposes:

Camb.ai can use this data to verify user identity in line with engagement initiated by the user. We will communicate with you using the contact information provided to you in order to respond to any queries that you may have and to provide any information that you may request regarding our products or services. We may communicate with you either by written, physical communication, email, telephone, SMS, or via notifications on your mobile device. We may also send strictly products or service-related announcements to you periodically and when it is necessary to do so. For instance, if our products or services are temporarily suspended for maintenance, we might send you an email, text message, flash notification, or telephone call. If you do not wish to receive such alerts, you have the option to unsubscribe from such emails or opt-out by accessing the or sending an email to info@camb.ai.

We may use Personal Information or Usage Information collected through the Website and the Services availed in the following ways:

1. We utilize third-party services, such as Customer.io, to facilitate communication with you. These services allow us to send emails containing relevant updates, information about our products or services, and important notifications related to your account. Please note that while using these third-party services, certain personal information, such as names and email addresses, may be stored or processed. However, we ensure that these third parties are compliant with data protection laws and handle your information securely.
2. to operate and improve our Services;
3. to create aggregated and anonymized information to determine which Services features are most popular and useful to users, and for other statistical analyses;
4. to prevent, discover and investigate violations of this Privacy Policy or the Terms and Conditions, and to investigate fraud or other matters;
5. to customize the content or the products or services on the Website for you, or the communications sent to you through the Website or the Services availed;
6. to help provide you with the products or services on the Website; 
7. to observe, improve, and administer the quality of products or services on the Website;
8. to analyze how the Website is used, diagnose technical problems;
9. remember the basic information provided by you for effective access;
10. to confirm your identity in order to determine your eligibility to use the Website and avail our Services;
11. to notify you about any changes to the Services terms;
12. to enable Camb.ai to comply with its legal and regulatory obligations;
13. for the purpose of sending administrative notices, products or service-related alerts, and other similar communication with a view to optimizing the efficiency of the Website;
14. doing market research, troubleshooting, protection against error, project planning, fraud, and other criminal activity; and
15. to reinforce Camb.ai’s Terms of Use available at https://www.camb.ai/terms-conditions

Anonymous Data:

We may share non-Personal Information, such as aggregated user statistics and log data, with our business partners for industry analysis, demographic profiling, to deliver targeted advertising about other products or products or services, or for other business purposes. This information, which is solely used to analyze the Website, the Services availed and understand usage statistics, as mentioned above, is anonymous. We may share this data with its business partners on an anonymous basis. We do not sell, share, rent, or trade the information we have collected about you, including Personal Information, other than as disclosed within this Privacy Policy or at the time you provide your information. We do not share your Personal Information with third parties for those third parties direct marketing purposes unless you consent to such sharing at the time you provide your Personal Information.

Administrative and Legal Reasons:

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. Thus, we may access, use, store, transfer and disclose your information (including Personal Information), including disclosure to third parties such as government or law enforcement officials or private parties as we reasonably determine is necessary and appropriate: (i) to satisfy any applicable law, regulation, governmental requests or legal process; (ii) to protect the safety, rights, property or security of Camb.ai and our personnel, our Services, the Website or any third party; (iii) to protect the safety of the public and the Users for any reason; (iv) to detect, prevent or otherwise address fraud, security or technical issues; and /or (v) to prevent or stop any activity we consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Such disclosures may be carried out without any notice to you nor any consent from you shall be taken.

Business Transfer:

We may share your information, including your Personal Information and Usage Information with our parent, subsidiaries, and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner, or operator of the Website or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process. You will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information. We will endeavor that the transferee who is the recipient of Personal Information and Usage Information commits to privacy measures that are substantially similar to the measures under this Policy.  

Camb.ai can use this data to verify user identity in line with engagement initiated by the User. We will communicate with you using the contact information provided by you in order to respond to any queries that you may have and to provide any information that you may request regarding our Services.
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THIRD-PARTY CONTENT AND LINKS TO THIRD-PARTY PRODUCTS OR SERVICES 

We do not include or offer third-party products or services on our website or through the Services. Our Services may contain links to other websites services or products. We are not responsible for such third-party websites, products, or services privacy practices. We encourage you to be aware when you leave our Services and to read the privacy statements of every website and service you visit before providing your Personal Information. This Privacy Policy does not apply to such linked third-party websites, products, and services. Any such usage of third-party services, products, and websites shall be solely at your own risk and you agree to bear all the liabilities arising from usage of such third-party websites, products, or services.
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DATA STORAGE & RETENTION

Your information may be stored and processed in the United Arab Emirates (UAE) or any other country in which Camb.ai or its subsidiaries, affiliates products or service providers maintain facilities. Your information will be retained with Camb.ai as long as it is needed by Camb.ai to provide our Services to you. If you wish to cancel your account or request that Camb.ai no longer uses your information to provide its Services, you may contact Camb.ai at info@camb.ai. Camb.ai will promptly delete the information as requested unless such information is required to be retained in compliance with any of the legal obligations. 

Please note that Camb.ai will retain and use your information as per Camb.ai’s standard data retention policy necessary to resolve disputes, and enforce its agreements or for other business purposes. When Camb.ai has no ongoing legitimate business need to process your information, we will either delete or anonymize it.
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DATA TRANSFER

Camb.ai may transfer information that we collect about you, including Personal Information, to affiliated entities, or other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world after obtaining consent from you. These other countries may have their own data protection laws that are different from the laws of your country and, in some cases, may not be as protective. We have taken appropriate safeguards to require that your information will remain protected in accordance with this Privacy Policy.
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SECURITY

1. This website, in compliance with PCI – DSS norms, has a number of security measures to ensure there is no loss, misuse, or illegal alteration of information collected from its users. Personal Information and Usage Information we collect is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices such as encryption, firewalls, and SSL (Secure Socket Layers) to protect your information. However, as effective as encryption technology is, no security system is impenetrable.
2. We cannot guarantee the security of our databases, nor can we guarantee that the information you supply won't be intercepted while being transmitted to us over the Internet or wireless communication, and any information you transmit to Camb.ai you do at your own risk. If, despite our best efforts, an unauthorized breach of our security measures occurs, resulting in the unauthorized access, duplication, removal, or alteration of any Personal Information, Third Party Information, or Usage Information, Camb.ai, its directors, officers, employees, promoters, or affiliates will not be held responsible for any loss resulting from such breach.
3. Regardless of the measures and efforts are taken by Camb.ai, we cannot and do not guarantee the absolute protection and security of your Personal Information, your Users-of-Users’ Personal Information, or any other information you upload, publish or otherwise share with Camb.ai or anyone else. If you have any questions regarding the security of our Services, you are welcome to contact us at info@camb.ai.

COMPROMISE OF PERSONAL INFORMATION

In the event that Personal Information is compromised as a breach of security, Camb.ai will notify the supervisory authority in compliance with applicable law, within 72 hours of the breach coming to its notice and shall make every other endeavor to prevent the continuance of that breach and protect data of its users. 
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UPDATE OF INFORMATION AND CANCELLATION OF ACCOUNT 

1. You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information and any other information provided as part of account registration. If any of your personal information changes, you may correct, delete inaccuracies, or amend information by contacting us through info@camb.ai and we will respond within 48 hours of receipt of communication. In the event you do not wish to continue to avail of our Services or our Website, you may email us at info@camb.ai to request us to completely delete any of your personal information.
2. You may also cancel or modify your communications that you have elected to receive from the Website by logging into your user account and changing your communication preferences.
3. If you wish to cancel your account or request that we no longer use your information to provide you details with respect to our products or services and the Website, please write to us at info@camb.ai..We may continue to use anonymized data pertaining to you, in aggregated or disaggregated form, in order to improve the quality of our products/services.

OPT OUT

If you wish to opt-out from receiving non-essential communications such as promotional and marketing-related information regarding the Website and our products or services, please send Camb.ai an email at info@camb.ai. Upon receiving such email, we shall make every endeavor to delist your name and any other personal information associated with such non-essential communications list.
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CONSENT

By consenting to the terms under this Privacy Policy, you are expressly granting Camb.ai the right to collect, share, transfer, store, retain, disseminate, or use the Personal Information/Usage Information collected by Camb.ai from your usage of the Website or the Services in accordance with the terms of the Privacy Policy. You may, at any time, withdraw consent for the collection or processing of Personal Information/Usage Information by sending an email to info@camb.ai. Camb.ai, shall within 48 hours, upon receipt of such email from you, we may delete or anonymize the data collected from you. However, such deletion or anonymization shall not extend to any personal data which is required to be maintained in accordance with the applicable laws in UAE.
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GOVERNING LAW

This Privacy Policy is published and shall be governed by and construed in accordance with the applicable laws of Dubai, United Arab Emirates as amended from time to time, without reference to conflict of laws principles. The courts in UAE shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, this Privacy Policy.
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AMENDMENT

From time to time, we may update this Privacy Policy to reflect changes to our information practices. Any changes will be effective immediately upon the posting of the revised Privacy Policy on the Website. If we make any material changes, we will notify You by email (sent to the e-mail address specified in Your account) or by means of a notice on the Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. However, please note that at any moment, failure on our part to notify you personally through your registered email address shall absolve you from being bound by this Privacy Policy.
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GRIEVANCE REDRESSAL AND CONTACT US

1. If you have any questions or concerns about this Privacy Policy, please feel free to contact us by writing to us at info@camb.ai or using the details provided on our ‘Contact Us’ page. We will make reasonable efforts to respond promptly to your requests, questions, or concerns you may have regarding our use of personal information about you. Except where required by law, Camb.ai cannot ensure a response to questions or comments regarding topics unrelated to this policy or the Company’s privacy practices.
2. For any queries or concerns, and to exercise any of the data subject rights, email us at info@camb.ai or reach out to our Data Protection Officer (DPO):
   
   DPO Name: Medhavi Mishra
   DPO Email Address: medhavi@camb.ai